Emergency Response Services

Convenient Solutions to Support Your Emergency Response Needs

From hazardous material shipping compliance to exposure support and right-to-know SDS access, VelocityEHS’ Emergency Response Services – powered by ChemTel – make it easy to ensure your employees always have critical safety information. Receive an emergency telephone number for shipping papers and SDSs, with access to our federally and globally recognized Emergency Response Communication Call Center available 24/7 to help you:

  • Comply with DOT and other global and domestic shipping requirements
  • Meet OSHA HazCom and Health Canada WHMIS right-to-know/library backup requirements and Section 1 emergency number requirements for safety data sheets
  • Get chemical incident mitigation assistance in the event of a chemical spill or other incident, including incident notification and reporting to designated emergency contacts

Call us toll-free now: 1.888.362.2007. Outside the US, dial 1.312.881.2000.

VelocityEHS Emergency Response Service

Shipping Compliance

Receive a 24-hour toll-free number — powered by ChemTel — for unlimited use on hazardous materials shipping papers and manifests in order to meet global and domestic regulatory requirements, such as those required by DOT 49 CFR 172.604, FAA, IMDG and IATA. Plus, receive a corresponding Certificate of Compliance for your records to help verify your coverage. And in the event of a spill, get access to SDSs and escalated incident reporting to your designated emergency contact.

SDS Emergency Contact Number

Easily satisfy emergency contact telephone number requirements for Section 1 of safety data sheets with a toll-free number providing 24-hour access to our hotline staffed by chemical safety experts.

Exposure Support

Get on-the-spot chemical exposure support to prevent serious injuries, and even save lives in the event of a chemical emergency. VelocityEHS Exposure Support — powered by ChemTel — puts trained specialists with more than 70 years of combined emergency call center experience at workers’ fingertips. Toxicologists and medical technicians are on call at all times to provide critical chemical safety information and escalated incident reporting through a convenient hotline.

SDS Rapid Access

Backed by our industry-leading MSDSonline database, your employees — global or domestic — get unlimited, 24/7 email or fax access to your company’s inventory of safety data sheets through a convenient hotline to help protect employees and ensure compliance with SDS right-to-know, accessibility and library back-up requirements of global hazard communication regulations.

Additional Services

There are even more ways VelocityEHS can help support your emergency response needs, such as lithium battery shipper support — which gives you a 24-hour emergency response phone number to meet DOT and all international regulations for battery shipments, preferred pricing on lithium battery shipping labels, and technical and regulatory advice. Contact us today to learn more about all of our emergency response services.

Around-the-Clock Access

Available to protect employees at workplaces around the world 24 hours a day, 7 days a week.

Trusted Expertise

One of a select few federally and globally recognized Emergency Response Communication Call Centers, providing exceptional and accurate hazardous materials emergency and mitigation support for more than 30 years.

Regulatory Compliant

From DOT 49 CFR 172.604 and OSHA 29 CFR 1910.1200 to IMDG and IATA, meet global and domestic shipping requirements, SDS emergency contact number requirements, and SDS right-to-know accessibility and library backup requirements with an emergency response number for SDSs and shipping papers such as manifests and bills of lading, as well as our expert-staffed emergency response hotline.

Global Language Translation

Meet the needs of a multi-lingual workforce with experts ready to field calls in more than 200 languages.

Excellent Customer Care

Our dedicated support team takes pride in your satisfaction. Get ongoing access to general and technical support and more!

Welcome to VelocityEHS' Emergency Response Services, formerly known as ChemTel.

Convenient Solutions to Support Your Emergency Response Needs

From hazardous material shipping compliance to exposure support and right-to-know SDS access, VelocityEHS’ Emergency Response Services – formerly ChemTel – make it easy to ensure your employees always have critical safety information. Receive an emergency telephone number for shipping papers and SDSs, with access to our federally and globally recognized Emergency Response Communication Call Center available 24/7 to help you comply with DOT and other global and domestic shipping requirements and OSHA SDS right-to-know/library backup requirements.

Call us toll-free now: 1.888.255.3294

VelocityEHS Emergency Response Service

Shipping Compliance

Receive a 24-hour toll-free number for unlimited use on hazardous materials shipping papers and manifests in order to meet global and domestic regulatory requirements, such as those required by DOT 49 CFR 172.604, FAA, IMDG and IATA. Plus, receive a corresponding Certificate of Compliance for your records to help verify your coverage. And in the event of a spill, get access to SDSs and escalated incident reporting to your designated emergency contact.

SDS Emergency Contact Number

Easily satisfy emergency contact telephone number requirements for Section 1 of safety data sheets with a toll-free number providing 24-hour access to our hotline staffed by chemical safety experts.

Exposure Support

Get on-the-spot chemical exposure support to prevent serious injuries, and even save lives in the event of a chemical emergency. VelocityEHS Exposure Support puts trained specialists with more than 70 years of combined emergency call center experience at workers’ fingertips. Toxicologists and medical technicians are on call at all times to provide critical chemical safety information and escalated incident reporting through a convenient hotline.

SDS Rapid Access

Backed by our industry-leading MSDSonline database, your employees — global or domestic — get unlimited, 24/7 email or fax access to your company’s inventory of safety data sheets through a convenient hotline to help protect employees and ensure compliance with SDS right-to-know, accessibility and library back-up requirements of global hazard communication regulations.

Additional Services

There are even more ways VelocityEHS can help support your emergency response needs, such as lithium battery shipper support — which gives you a 24-hour emergency response phone number to meet DOT and all international regulations for battery shipments, preferred pricing on lithium battery shipping labels, and technical and regulatory advice. Contact us today to learn more about all of our emergency response services.

Around-the-Clock Access

Available to protect employees at workplaces around the world 24 hours a day, 7 days a week.

Trusted Expertise

One of a select few federally and globally recognized Emergency Response Communication Call Centers, providing exceptional and accurate hazardous materials emergency and mitigation support for more than 30 years.

Regulatory Compliant

From DOT 49 CFR 172.604 and OSHA 29 CFR 1910.1200 to IMDG and IATA, meet global and domestic shipping requirements, SDS emergency contact number requirements, and SDS right-to-know accessibility and library backup requirements with an emergency response number for SDSs and shipping papers such as manifests and bills of lading, as well as our expert-staffed emergency response hotline.

Global Language Translation

Meet the needs of a multi-lingual workforce with experts ready to field calls in more than 200 languages.

Excellent Customer Care

Our dedicated support team takes pride in your satisfaction. Get ongoing access to general and technical support and more!

Are you struggling to meet compliance standards for your products with newly integrated lithium batteries? Perhaps you sell only lithium batteries and feel emergency response plans for standard chemical shipments are unfair and too costly. ChemTel has answered your requests with our new Battery Shippers Program (BSP). This program provides you with the most affordable, reliable, and comprehensive emergency response plan for your battery shipments, guaranteed. Read on for more details, or skip to the bottom to receive a quote for services.

ChemTel Lithium Battery Mark Combo

Battery Handling Marking Labels (126 x 121 mm), UV Coated Paper/ Rolls of 500 self adhesive labels with 1" core

What’s included

365/24/7 Emergency Response Telephone service:

Becoming a member of VelocityEHS' Battery Shippers Program provides you access to our highly trained staff of emergency response telephone operators who are able to provide critical information in the event of an incident involving your battery shipment. Our service meets DOT and all international regulations which require a 24 hr emergency response phone on battery labels and shipments. Do you ship to a country that requires an in-country emergency response telephone number such as Brazil, China, India, and Mexico? If so, VelocityEHS will accommodate this; simply indicate the need for an in-country telephone number in your quote request.

Emergency Contact Phone Number for you Safety Data Sheets:

BSP members can utilize the VelocityEHS emergency response phone number on your SDS. VelocityEHS' Call Center will provide information to callers and incident reporting to members.

Lithium battery shipping labels:

BSP members benefit from VelocityEHS' unbeatable pricing for customized IATA compliant lithium battery mark labels. Sign up today and receive your first roll of 200 Lithium Ion or Lithium Metal labels free. Order additional rolls for $65 each. Purchasing more rolls will result in greater savings. Email your order to [email protected]

Technical and Regulatory advice:

Not sure of the packing requirements or if your products meets certain shipping exemptions? As a BSP member, you can enjoy access to VelocityEHS' highly skilled technical staff to answer all of your questions concerning the shipping and labeling of your lithium batteries. Our team has experience packaging and shipping lithium batteries in all forms to all destinations and is able to provide you with the necessary information and ensure compliance.

Quote

Fill in the information below and check if you ship to a country requiring an in-country telephone number. Click the Get Quote button and a VelocityEHS representative will contact you providing quote information.

Support Number for Existing Customers of VelocityEHS Emergency Response Services (formerly ChemTel): 1.888.255.3924

The United States Department of Transportation (U.S. DOT) requirements under CFR 49 Transportation 172.604

”A person who offers a hazardous material for transportation must provide a 24-hour emergency response number for use in the event of an emergency involving the hazardous material.“ *Failing to comply can result in civil penalties and significant fines per incident*

The Occupational Health and Safety Administration (OSHA) requirements 29 CFR 1910.1200

“(XII) The name, address and telephone number of the chemical manufacture, importer, employer or other responsible party preparing or distributing the material safety data sheet, who can provide additional information on the hazardous chemical and appropriate emergency procedures, if necessary”.

An emergency chemical phone number on your SDS’s, where emergency information can be provided in the event of an incident with hazardous material, is one of many requirements facing the needs of manufactures, transporters, and employers having to meet the requirements for the Hazard Communication Standards. VelocityEHS Emergency Response Services, formerly ChemTel, provides the services you need for U.S. DOT compliance and OSHA compliance, whether we manage your SDS's in-house or via the Internet.

*Consistently one of the most common violations involves OSHA Hazardous Communications*

Our Emergency Communicators are highly trained in the provision of hazardous materials information, mitigation procedures and immediate first aid information. Our staff works with state-of-the-art telecommunication and computer systems, along with one of the largest SDS databases in North America.

HOW WE DO IT:

VelocityEHS' Emergency Communication Specialists begin a call by obtaining vital information: call back number, caller’s name, material identification, company affiliation, incident location, on-scene conditions and incident details are examples of the types of information gathered.

The caller receives immediate guidance depending upon the circumstances of the incident. Should additional support be required, we will dispatch Hazmat Response Teams with client authorization. In addition, responders will conference call with the Emergency Medical Personnel on the scene as well as hospital personnel. SDS(s) will be sent via email or facsimile to the appropriate parties. Upon concluding the call, the responder completes a detailed report documenting the incident. The report is then sent via e-mail to your company-appointed Representative.

As a EMERGENCY RESPONSE Subscriber, You Will:

  • Comply with U.S. DOT Hazardous Shipping Regulatory Requirements
  • Comply to FAA and IMDG Shipping Regulations
  • Enhance Product Stewardship
  • Comply with Federal OSHA “Right to Know” Requirements
  • Improve Worker and/or Consumer Safety and Confidence

VelocityEHS can design and implement programs to accommodate companies with special needs.

In Addition to our Basic Emergency Phone and SDS Access Programs, VelocityEHS can provide:

  • Natural Disaster Reporting Assistance
  • Facility Disaster Plan Support
  • Employee Assistance Program Support
  • 24-Hour Telephone Bridge Service
  • 24-Hour SDS emergency phone number
  • 24 Hour Medical Emergency Number on Product Labels
  • Corporate Phone Roll Over to Our Live Operator Response Communications Systems

24-7-365 Emergency Response Service

VelocityEHS Emergency Response Services, formerly ChemTel, is one of a select few federally recognized Emergency Response Communication Call Centers. We have been providing exceptional and accurate emergency mitigation services to the hazardous materials transportation industry for over 30 years. Many major corporations, educational institutions, and governmental entities rely on ChemTel to provide unmatched emergency preparedness and critical compliance support.

VelocityEHS has evolved into a premier emergency communications provider thanks to its technically trained and highly experienced professional staff of hazardous materials specialists who are capable of handling virtually any type of hazmat-related incident. Our complex 24-hour communications infrastructure is comprised of state-of-the-art telecommunication and computer systems that provide our responders with reliable and immediate access to critical Environmental Health and Safety information 365-24-7. VelocityEHS is uniquely qualified to provide a global solution for the health and safety needs of its clients.

Our 24-7-365 Communications Infrastructure

Features

  • Live operator assistance 24-hours a day /7 days a week /365 days a year by a highly trained and experienced staff of emergency mitigation professionals
  • Global technical support uniquely designed to address the transport safety needs of all of our client’s manufacturing and distribution facilities worldwide
  • All phone calls into Emergency Call Center are recorded
  • Immediately accessible third-party translation service into 240 languages
  • Instant access to keyword searchable Safety Data Sheets allows emergency operators to provide immediate and reliable first aid information and incident mitigation procedures to medical personnel and on-scene emergency responders
  • Automated transfer to Poison Control Center or medical professionals in the event of life-threatening exposures or product misuse
  • Real-time incident report generation in response to product spills, accidental releases in transit, personal exposure, or product misuse. These incident reports can be customized to client specifications to include the precise information needed for review and investigation.

Compliance with Federal Regulations

Providing a 24-hour emergency hotline number when transporting hazardous materials is not just a responsible business practice it’s the law. 49 CFR 172.604 requires all shippers of a regulated hazardous material, substance, or waste to provide an emergency contact number. The hazmat emergency response number must be active and operational, with no limitations, during the entire time a hazardous materials shipment is in transit, including storage incidental to movement and intermodal shipments that are transferred from one carrier to another for continued transportation. However, simply providing a telephone number that is operational 24-hours a day does not ensure compliance with the regulations. According to 172.604 of 49 CFR the hazmat emergency response telephone number must connect a caller to a party capable of, and accepting responsibility for, providing detailed information about the hazardous materials shipment that is offered for transit. The emergency response telephone number is used by emergency responders and transport workers to obtain detailed product-specific information, including directions for remedial measures to be taken in the event of an incident during transportation. The telephone number must be answered by a person who is knowledgeable about the material being shipped and possesses comprehensive emergency incident mitigation information for that material or has immediate access to a person who possesses such knowledge.

Aside from the US DOT, several other regulatory authorities have specific requirements for the provision of a 24-hour emergency communications hotline.

  • Federal Aviation Administration (FAA)
  • Federal Motor Carrier Safety Administration (FMCSA)
  • Pipeline and Hazardous Materials Safety Administration (PHMSA)
  • International Air Transport Association (IATA)
  • International Maritime Organization (IMO)
  • International Maritime Dangerous Goods (IMDG)
  • Department of Homeland Security
  • Foreign Customs Agents

Having a 24-Hour Medical Emergency Number printed on your product labels is not only a socially responsible business decision but it is also a prudent risk management decision.

VELOCITYEHS OFFERS ITS 24HR EMERGENCY RESPONSE PHONE NUMBER FOR USE ON PRODUCTS LABELS AND PACKAGING

  • We enter into a service agreement with a product manufacturer to allow the use of the VelocityEHS emergency response telephone number on the product packaging or label.
  • We can provide company with toll free number or company can elect to forward a pre-existing line to the VelocityEHS emergency operations call center.
  • When an emergency call is received, our Responder will complete a detailed incident report and provide the caller with emergency mitigation and first aid information regarding the product. The caller will also receive National Poison Control Center contact information and instructions to have medical personnel contact us should professional medical assistance be required.
  • VelocityEHS can create a custom script or incident report for especially hazardous products which require special attention.
  • Incident reports are provided to designated client contacts via email.
  • Calls are recorded and available to clients upon request in the event they are needed for the purposes of litigation regarding an incident.

Our Consumer Medical Emergency Hotline is an excellent way to promote product stewardship and protect the integrity of your product line. The risk management benefits include first notification of an incident to the manufacturer or distributor of the product in question and the existence of a call recording ensures accurate depiction of actual events at the time of the incident.

Email When Ship differs from a standard 24-Hour Emergency Response Service (ERS) service agreement at VelocityEHS. This service is specifically designed for companies who do not have a regular library of SDS’ for the items which they ship. These companies are able to transmit their technical and shipping documents to VelocityEHS' emergency response center at the time of shipment. These documents are available in real time to our call center responders in the event of a call or emergency.
Companies who may wish to utilize this service may include:

  • Freight Forwarders
  • Hazmat Consultants
  • Research Laboratories
  • Hazmat Packaging Companies
  • Hazardous Waste Haulers
  • Transfer Stations
  • Hazardous Waste Disposal Companies

Our Email When Shipped service eliminates the need to keep your key personnel on 24-hour standby. Critical shipments will never again be delayed because the 24-hour contact was not responsive. This service has proved to be invaluable to our clients as it saves time, money, assures compliance, limits liability risk, and gives true peace of mind.