The Helpdesk Engineer at VelocityEHS is a critical role within our dynamic IT team, focusing exclusively on providing remote helpdesk support to ensure seamless IT operations.
This role will require you to be based predominantly out of our offices in Carrigtwohill, Cork. This entry-level position is designed for individuals passionate about IT support and customer service, offering a unique opportunity to contribute to the company’s success through efficient handling of helpdesk tickets.
The Helpdesk Engineer will be responsible for a wide range of tasks, including onboarding, offboarding, troubleshooting, software license management, and maintaining security protocols. This role requires excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced environment. A focus on communication, quality and teamwork are core aspects of this position and success is measured not just on completion of tasks, but also on the employee’s ability to integrate them into their day-to-day work. The VelocityEHS work environment is dynamic and innovative. We have a results-oriented culture that demands intelligence, teamwork and follow-through.
If you have these qualities and enjoy being around other techie, outgoing individuals then check out the details below and apply now.
Primary Duties and Responsibilities:
- Onboarding (vLaunch) and Offboarding of Contingent Workers: Assist in the setup and termination of IT access and resources for new and departing contingent workers.
- Break/Fix Activities: Troubleshoot and resolve hardware and software issues on company endpoints to minimize downtime.
- Software License Management: Manage the addition and removal of software licenses, ensuring compliance and optimal resource allocation.
- Account Management: Create email accounts and manage changes, including security, distribution, and role-based group memberships.
- Access Control: Administer access to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems, ensuring secure and efficient user access.
- Maintenance and Patching: Perform endpoint patching and maintenance tasks to ensure the security and efficiency of IT systems.
- Security and Compliance: Participate in security audits, manage domain permissions (both on-premises and cloud), and generate security reports.
- Reporting and Documentation: Handle helpdesk reporting, document IT processes, and create and maintain knowledge base articles for internal use.
- Asset Management: Oversee endpoint provisioning and decommissioning, track and manage IT
Minimum Skills and Qualifications:
- Educational Background: High school diploma required.
- Technical Skills: Basic understanding of computer hardware and software systems, familiarity with operating systems (Windows, macOS), and experience with software installation and troubleshooting.
- Customer Service: Strong customer service orientation with excellent communication skills to assist non-technical users.
- Problem-Solving: Ability to diagnose and resolve basic technical issues efficiently.
- Organization and Multitasking: Capable of managing multiple tasks simultaneously while maintaining attention to detail.
- Teamwork: Ability to work effectively within a team and contribute to a collaborative environment.
- Adaptability: Comfortable working in a fast-paced and dynamic remote work environment.
- Physical Requirements: Must be able to carry/lift up to 50lbs to support equipment logistics and setup.
- Travel Requirements: Ability to travel up to 25% to support remote users or participate in off-site projects.
Preferred Skills and Qualifications:
- An Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Professional certificates in the field of Information Technology or Computer Science
- Documentation Skills: Proficiency in documenting procedures, creating reports, and maintaining knowledge base articles.
- Security Awareness: Basic knowledge of cybersecurity principles and practices, including SSO, MFA, and endpoint security.
- Experience: Prior experience in a helpdesk or technical support role, especially within a remote work environment.
- Analytical Skills: Strong analytical skills with the ability to assess and prioritize issues based on impact and urgency.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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