What is CAPA?
CAPA, or Corrective Action and Preventive Action, is the systematic approach of investigating existing non-conformity — or the potential for non-conformity — in the workplace, and taking steps to identify and eliminate the underlying causes and conditions. Corrective Action applies to existing issues, with the goal of keeping them from happening again. Preventive Action applies to potential issues, with the goal of preventing them from happening in the first place. Root Cause Analysis is a key piece of both sides of CAPA.