Associate Project Coordinator

THE OPPORTUNITY:

This is a remote opportunity and is open to candidates that reside anywhere in the United States or Canada. 

We are seeking an Associate Project Coordinator to support the delivery of our Chemical Management services within the Customer Experience organization. This role is ideal for someone who thrives in a process-driven, high-volume delivery environment, enjoys organizing complex workstreams, and is passionate about delivering a strong customer experience. Associate Project Coordinators are primarily responsible for coordinating and executing both one-time and recurring services, ensuring high-quality and consistent delivery aligned to customer requirements and contractual commitments.

The Associate Project Coordinator works closely with internal stakeholders, playing a critical role in managing workflows, tracking progress, and maintaining clear communication across multiple concurrent service engagements. An Associate Project Coordinator should have experience in a customer-facing role within a services organization or department, working directly with clients and internal teams to deliver specific services with specific contractual requirements. This role requires a balanced internal/external customer-focused mindset, keeping all project team members and stakeholders on track with deliverables throughout each project. You must be an effective communicator, solution-oriented, and exceptionally organized. As an Associate Project Coordinator, you must understand the importance of consistent delivery across projects, following processes (and help to improve them), and support our team’s objectives and company goals.

The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork, and follow-through. If you have these qualities and
are a self-starter with a passion for process and a strong work ethic, then this is the job for you.

PRIMARY DUTIES AND RESPONSIBILITIES:

Service Delivery & Coordination

• Coordinate day-to-day execution of Chemical Management projects, including scheduling, data collection, and related service deliverables.
• Support delivery of both recurring services (ongoing programs) and one-time projects.
• Manage multiple service engagements simultaneously, balancing priorities, timelines, and quality expectations.
• Ensure all deliverables meet defined scope, timelines, and quality standards.

Project & Workflow Management

• Track and maintain project schedules, task progress, and key milestones across assigned accounts.
• Coordinate work across internal teams (e.g., Onboarding, Operations, Consultants, SMEs) to ensure timely completion.
• Identify risks, delays, or scope gaps and proactively escalate or resolve issues.
• Maintain accurate documentation including status updates, action items, and service records.

Customer Engagement

• Serve as a point of contact for customers on assigned services, ensuring clear and timely communication.
• Provide regular status updates and manage expectations on timelines and deliverables.
• Ensure alignment of services purchased and ensure that services delivered meet the client’s requirements and goals, while adhering to system capabilities and services offered.
• Support issue resolution and follow-through on customer questions or concerns.

Operational Excellence

• Follow established processes and standard operating procedures to ensure consistent delivery.
• Contribute to continuous improvement of workflows, tools, and service processes.
• Support scalability of services through efficient coordination and documentation practices.
• Assist in tracking service performance metrics and delivery outcomes.

Minimum Skills & Qualifications:

• 1+ year of experience in coordination, project support, or service delivery role.
• Experience in a customer-facing environment.
• Bachelor’s degree / Diploma in Business, Information Technology or related field (or equivalent experience).
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and collaboration tools.
• Experience working in a remote-friendly company, using online tools and software to coordinate projects and daily work.
• Strong organizational and time management skills, with ability to manage multiple priorities.
• Strong verbal and written communication skills, including strengths in meeting objectives through influence, and facilitation, with an ability to focus on client service experience & stakeholder engagement.
• Ability to adopt new processes and ways of thinking to align with both team and company objectives, embraces change and can support new initiatives.
• Detail-oriented with a focus on accuracy and process adherence.
• Ability to work independently as a self-starter who consistently reaches targets.
• Customer-focused approach; take full ownership of the project, customer questions and/or concerns and follows through to completion.
• Collaborative approach and team-player mentality.

Preferred Skills & Qualifications:

• Exposure to EHS or Chemical Management (e.g., SDS, Hazard Communication).
• Experience in a SaaS or services-based organization.
• Familiarity with project management tools (Asana, Workfront, MS Project, etc.).
• Familiarity with Customer Relationship Management tools (Salesforce, Gainsight, etc.).
• Understanding of Document Management and Document Governance practices.
• Experience and/or education in Project Management Methodology.
• Certified Associate in Project Management Certification (CAPM) from PMI is an asset, or actively pursuing certification.

VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $55,950 – $76,500 USD (United States) or $55,600 and $68,800 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package.  

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.

Click here to Apply!