environmental

Associate Onboarding Manager

THE OPPORTUNIUTY:

*Open to remote candidates*

At VelocityEHS we are very customer focused. As an Associate Onboarding Manager, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS’s new clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with CX teams. A strong focus on customer lifetime value, project management, and process will be core to success in this role.

A successful candidate will have the following qualities:

  • Empathy and ability to identify with customer's mindset
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
  • Become an expert in VelocityEHS products and solutions
  • Successfully mentor and coach customers as they go through the onboarding process
  • Manage setup of software for customers going through the onboarding process

PRIMARY DUTIES AND RESPONSIBILITIES:

Key Responsibilities include:

  • Serve as the primary point of contact for VelocityEHS’s newest clients, owning the onboarding phase of the customer lifecycle
  • Effectively onboard new/expansion customers
  • Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
  • Manage setup of single products/modules
  • Actively lead customer-facing communications (live, virtual, written)
  • Effectively deliver engaging enablement training and workshops on concentrated product or module
  • Drive early adoption
  • Document time to value metrics
  • Evaluate onboarding effectiveness
  • Help build processes, internal enablement, and servicing tactics
  • Ability to independently solve simple customer issues

Minimum Skills & Qualifications:

  • Bachelor’s degree in relevant area
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
  • Strong written and verbal communication
  • Strong decision-making and organizational
  • Detail oriented and self-motivated
  • Experience working independently, but can also be an effective team member
  • Pro-active learner and open to constructive feedback
  • Effectively manage customer expectations
  • Active listening skills
  • <1 Year of customer onboarding experience

Preferred Skills & Qualifications:

  • Speaks Spanish
  • Familiarity with Salesforce and Gainsight
  • Experience in software industry and/or Environment, Health and Safety industry.

COMPANY DESCRIPTION:

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

At VelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference at VelocityEHS – that's why we're not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

We’re driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things at VelocityEHS – having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.

Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, RRSPS saving plans, generous PTO and more. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

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