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THE OPPORTUNITY:
At VelocityEHS we are very customer focused. Although we are a software company, our passion for supporting customers applies even after the product has been delivered. We partner with our customers to help them realize the results they’re looking for. This means supporting all of their people – executives, EHS professionals and even contractors. Our customers rely on us to teach their people not only how to use the software, but also how to get results out of the software. How to help them make progress with their EHS programs by using information at their fingertips to take these initiatives one step further. The trainer’s role is crucial to supporting our customers, teaching their people how the software will make their jobs easier and promoting user engagement.
The VelocityEHS work environment is dynamic, innovative and entrepreneurial. We have a results oriented culture that demands meticulous organization, intelligence and follow-through. If you have these qualities and take pride in surprising and delighting customers then this is the job for you – check out the details below and apply now.

PRIMARY DUTIES AND RESPONSIBILITIES:
• Work with customers to develop effective training plans within the boundaries of training budget
• Manage delivery of in person training, custom online training and pre-scheduled online training to customers
• Produce engaging and interactive training materials
• Create, deliver and provide ongoing input to the training roadmap based on customer feedback and industry learning
• Keep abreast of EHS and peripheral industry changes and learning
• Improve training effectiveness by developing new approaches and techniques
• Evaluate training effectiveness
• Mentor and coach employees on how to deliver training
• Manage scoping, scheduling, and general organization of tasks in conjunction with other teams to ensure seamless delivery of training to customers
• Facilitate resolution when a technical issue is encountered by working with VelocityEHS Customer Care
• Communicate requests for system enhancements or modifications to the Product Management team
• Full cycle management of multiple large scale and small scale customer training programs simultaneously, balancing and prioritizing competing demands for quality, scope, time and cost of each
• Manage and document all interactions between the customer and VelocityEHS using our CRM tool while reporting lessons learned and status updates as needed or requested
• Travel to customers’ locations to conduct onsite training sessions as needed or requested
• Subject Matter Experts (SME) – Maintain/retain VelocityEHS product and services knowledge at all times

Experience and Qualifications:
• Bachelor’s degree or College Diploma in Sustainability, Business or related field, or equivalent work experience in the EHS industry
• Minimum 2 years training experience
• Advanced training and facilitation skills
• Proficient with internet browsers (Google Chrome, Mozilla Firefox, Internet Explorer, etc.)
• Proficient with the use of Microsoft Office 2010 products (Outlook, Word, Power Point, Excel, etc.)
• Excellent verbal and written communication skills
• Strong listening and interpretation skills
• Excellent customer service skills with a strong customer-driven personality that takes ownership of issues and follows through to completion
• Excellent multi-tasking, organizational and prioritization skills
• Strong attention to details, policies and procedures with the ability to identify and recommend improvement opportunities
• Customer satisfaction driven, self-sufficient and dependable
• Effective team player, quick learner, and self-motivated
• Passionate about your work

Preferred Qualifications:
• Knowledge of Environmental Health & Safety and/or Sustainability industry and legislation
• Familiarity with web conferencing software, such as GoToMeeting
• Experience in a Software as a Service (SaaS) environment and training Fortune 1000 companies
• Experience in online training

Desired Personal Profile:
• Self-starter that is able to collaborate actively with others in a cross-functional team
• Flexible and able to work independently, managing multiple tasks at any given time
• “Roll-up your sleeves” attitude to get things done
• Empathy and ability to identify with a user mindset

ABOUT VelocityEHS

VelocityEHS is a trusted supplier of EHS Management Information Systems (EMIS) to global manufacturing, energy, mining, biotech, food service, and transportation companies ranging in size from a hundred to over half a million employees.

The VelocityEHS Software Suite helps companies operate more sustainably, safely, and efficiently. By focusing on a rich and intuitive end user experience VelocityEHS has developed an unparalleled record of user acceptance and implementation success. VelocityEHS enables companies to reduce injuries, increase the effectiveness of regulatory compliance initiatives, perform audits and inspections, manage greenhouse gas reporting, and initiate or improve corporate sustainability programs.

VelocityEHS Core Goals

• Our workplace engages each of us to realize company and individual growth goals
• Our customer experience life-cycle creates a community of advocates
• Our product delights users and improves how they do their jobs
• Our financial performance enables us to realize our vision

At VelocityEHS, our values shape and influence all of our decisions and actions. These core values are demonstrated by all employees and contribute directly to results related to: Product and Quality, Customer Experience, People, Business Development, Operations and growth.
Interested candidates are requested to submit a resume, cover letter, and salary expectations to [email protected]. Salary is commensurate with experience.

We are an equal opportunity employer and welcomes applications from all interested parties. VelocityEHS encourages applications from all qualified candidates. Our company has a great record of accommodating persons with disabilities. Contact Nikki Buchan through email at [email protected], if you need accommodation at any stage of the application process or want more information on our accommodation policies. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.