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THE OPPORTUNIUTY:

This is a remote opportunity and is open to candidates that reside anywhere in the United States or Canada. 

At VelocityEHS we are very customer focused. As an Onboarding Manger, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS’s new clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience.

A successful candidate will have the following qualities:

  • Ability to identify with customer’s mindset.
  • Strong understanding of business needs.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment.
  • Strong written and verbal communication
  • Detail oriented and self-motivated
  • Become an expert in VelocityEHS products and solutions.
  • Mentor and coach customers as they go through the onboarding process.
  • Manage setup of software for customers going through the onboarding process.
  • Evaluate onboarding effectiveness.
  • Facilitate resolution when a customer presents concerns or faces technical issues.

PRIMARY DUTIES AND RESPONSIBILITIES:

Key Responsibilities include:

  • Serve as the primary point of contact for Velocity EHS’s newest clients, owning the onboarding phase of the customer lifecycle.
  • Project manager a portfolio of customer onboardings to successful outcomes, accelerating Time to Value.
  • Deliver add-on Services (e.g. Document Upload)
  • Manage setup of multiple software products/modules.
  • Actively lead customer-facing communications (live, virtual, written)
  • Effectively deliver engaging enablement training and workshops on a variety of product offerings.
  • Drive early adoption.
  • Help build processes, internal enablement, and servicing tactics.
  • Communicate requests for system enhancements or modifications to the Product team.

Minimum Skills & Qualifications:

  • Bachelor’s degree in relevant area or equivalent work experience
  • 2+ years of experience in software industry and/or Environmental, Health and Safety industry.
  • 2+ years of experience in customer onboarding (or 1+ years VelocityEHS experience in a customer-facing role)
  • Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
  • Strong written and verbal communication
  • Strong decision-making and organizational
  • Detail oriented and self-motivated
  • Experience working independently, but can also be an effective team member
  • Pro-active learner and open to constructive feedback
  • Effectively manage customer expectations
  • Active listening skills

Preferred Skills & Qualifications:

  • Speaks Spanish
  • Familiarity with Salesforce and Gainsight
  • Proficient in 6 Critical Skills Training

Who is VelocityEHS?

VelocityEHS is the largest and fastest growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

What are the benefits and perks of working at VelocityEHS?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can review all our perks and benefits by visiting our career page!

  • Generous time off programs
  • Medical/dental coverage, retirement (with employer match), and parental leave plans for all family types
  • Job shadowing programs and one-on-one coaching opportunities
  • Tuition reimbursement for continuing education, advanced degrees, and certifications
  • Remote-first and flexible work schedule to fit your family’s needs
  • Monthly stipend to make your home office more comfortable, productive, and successful
  • Corporate wellness and personalized preventative mental health care programs

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

Click Here to Apply!