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*Open to remote candidates*

The Implementation Specialist is required to review and understand customer requirements collected by VelocityEHS Business Analysts and configure VelocityEHS systems to meet those requirements. They are also involved in post-implementation support with the potential for in-depth troubleshooting and issue resolution within a fast-paced, customer-facing environment. The candidate would benefit from having knowledge in software technologies, such as ASP.NET, C#, Javascript, VB.Net, XML, Microsoft SQL, and SSRS. A keen eye for detail, creative thinking, and exceptional problem-solving are essential when working with our customers and fellow coworkers to bring customer requirements to life.


Key Responsibilities include:

  • Working knowledge in VelocityEHS products and solutions
  • Configure new and existing systems based on customer business requirements
  • Handle internal and external technical support requests and issues relating to implementations
  • Investigate, diagnose, and resolve system issues
  • Recognize areas for system tuning/improvements and provide recommendations
  • Authoring of clear and reproducible bug reports for the product department
  • Assist with troubleshooting and fixing defects with the product
  • Assist with designing, planning, and analyzing code-based customizations (such as notifications, webparts, reports, components/fields, and search filters)
  • Develop pre-designed code-based customizations
  • Review needs and solutions documentation and provide estimates for configurations unsupervised
  • Communicating with customers regarding technical details/troubleshooting (SSO setup, OData setup, technical requirement explanations etc..)
  • Use internal tooling (where appropriate) to complete tasks
  • Assist with developing internal tools (add new features, modify, maintain, and improve existing features)
  • Setup and install IT equipment and software while maintaining the IT system inventory through regular backups, upgrades, and deployments
  • Champion VelocityEHS IT system best practises and policies, work in this area for continuous improvement
  • Drive improvement in quality and demonstrate understanding/interest in emerging technologies and trends

Minimum Skills & Qualifications:

  • Bachelor’s Degree or College Diploma in Computer Science, Programming, Engineering or a related field (or equivalent work experience)
  • 3-5 years experience working with networking systems and principles
  • Strong communication skills, both verbal and written
  • Enthusiastic and able to learn quickly
  • Strong data analysis and problem-solving skills
  • Works well with other team members as well as independently
  • Updating Project Managers and teammates with necessary information to achieve end goals
  • Good time management skills are an asset
  • Being able to work with a sense of urgency and utmost care due to having access to live production data
  • Recognizing the necessity of adhering to deadlines
  • Excellent understanding of Microsoft 2000/XP/Vista/7/8/10 operating systems
  • Good understanding of Windows 2000/2003/2008/2012 Server installation, configuration and maintenance
  • Must have experience working with SQL databases, SQL queries/scripts, and XML
  • Must have experience working with and manipulating large datasets in Microsoft Excel
  • Able to perform off work hours when needed and willingness to travel worldwide for implementation sessions/installs (infrequent)

Preferred Skills & Qualifications:

  • Windows SharePoint Services an asset (2016 version preferred)
  • SQL Server Reporting Services (SSRS)
  • C# Programming skills and knowledge an asset
  • Experience in Environment, Health & Safety (EHS) an asset
  • Understanding of email systems including Outlook 2016
  • Exposure and basic understanding of object-oriented programming
  • Knowledge of C#
  • Knowledge of Javascript
  • Knowledge of Microsoft SQL Server and SQL Databases
  • Knowledge of MVC a plus
  • Knowledge of Software Testing
  • Knowledge of Visual Studio a plus
  • Knowledge of a plus
  • Excellent written and verbal communication skills, including the ability to write supporting technical documentation
  • Attention to detail and excellent time management skills
  • Flexible and able to work within established branding and product specs


VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

At VelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference at VelocityEHS – that’s why we’re not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

We’re driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things at VelocityEHS – having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.

Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, RRSPS saving plans, generous PTO and more. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]

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