EH&S Implementation Consultant – Oakville ON
Posted on July 13, 2022
At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. Our EH&S Implementation Consultants are a highly knowledgeable and customer driven team that represents VelocityEHS professionally through the application of their knowledge and skills. This dynamic team works with our enterprise customers to successfully implement our solution, bring industry knowledge back to the product team, provide internal support for implementation questions, brainstorm solutions, and act as the hub of communication to all project team members. They do this by understanding the customer’s goals and delivering comprehensive system product implementations and training. As a member of this team you will have the opportunity to lead by example to ensure superior professional services and execution of repeatable implementation strategies that improve the overall training process and customer experience.
The VelocityEHS work environment is dynamic, innovative and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork and follow-through. If you have these qualities and take pride in being an exceptional people leader and technical resource, then this is the job for you – check out the details below and apply now.
PRIMARY DUTIES AND RESPONSIBILITIES:
Define objectives and business needs of customers and identify most appropriate solutions for setting up and configuring their VelocityEHS system.
Speak with customer’s EHS Personnel to understand their EHS program needs and design solutions for meeting their needs with our software product.
Advise customers how to use the software most effectively for meeting the EHS program needs.
Manage multiple scoping, scheduling, and general organization, in conjunction with other teams to ensure seamless implementation of services to customers.
Conduct customer consultation via the telephone and web conferencing tools to new and existing customers.
Following up with customers post-training to verify proper installation and use, and to answer further questions.
Facilitate resolution when a technical issue is encountered by working with VelocityEHS Technical Support.
Provide support for system configurations, project and training related questions during the sales process.
Communicate requests for system enhancements or modifications to the Product Manager.
Full-cycle management of multiple large-scale and Enterprise customer implementations simultaneously, balancing and prioritizing competing demands for quality, scope, time and cost of each project.
Understand customer’s goals and requirements and communicate them effectively.
Establish and communicate clear and achievable objectives for each implementation.
Proactively identify issues and risks and resolve conflict, escalating when and where appropriate to keep project team functioning at a high level.
Manage and document all interactions between the customer and VelocityEHS using our CRM tool while reporting lessons learned and status updates as needed or requested.
Work with Sales and Professional Services teams to plan onboarding and project strategies; while assisting in developing repeatable strategies to improve processes
Probe for sales opportunities for additional products and/or services.
Travel to customer’s locations to conduct onsite consultations and training sessions, as needed or requested.
Subject Matter Experts (SME) – Maintain/retain KMI product and services knowledge at all times.
Experience and Qualifications:
Bachelor’s degree or College Diploma in Sustainability, Business or related field, or equivalent work experience in the EHS industry.
Knowledge of Environmental Health & Safety and/or Sustainability industry and legislation
Familiarity with web conferencing software, such as GoToMeeting, a plus.
3-5 years of customer service or training experience in a phone/web training environment.
Exceptional people leader and technical resource, customer-satisfaction-driven, self-sufficient and dependable.
Excellent Customer Service skills with a strong customer-driven personality that champions the team to take ownership of issues and follow through to completion.
Advanced experience in customer or meeting facilitation.
Excellent verbal and written communication skills, including experience in articulation of issues, risks and proposed solutions.
Strong attention to details, policies and procedures with the ability to identify and recommend improvement opportunities.
Excellent multi-tasking, organizational and prioritization skills.
Strong computer literacy and skills for navigating websites and web based products/solutions
Proficient with the use of Microsoft Office 2003-2010 products (Outlook, Word, Power Point, Excel, etc.).
Effective team player, quick learner, and self-motivated.
Passionate about his/her work.
Experience in a Software as a Service (SaaS) environment and training Fortune 1000 companies, a plus
Desired Personal Profile:
Self-starter that is able to collaborate actively with others in a cross-functional team
A mentor and coach with a lead by example attitude
Flexible and able to work within established branding and product specs
“Roll-up your sleeves” attitude to get things done
Passionate and intimately knowledgeable about all things Health and Safety
Empathy and ability to identify with a user mindset and understand business needs
Interested candidates are requested to submit a resume and cover letter through to [email protected] Salary is commensurate with experience.
VelocityEHS is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted.